IMpact Utah in partnership with IMpact performance solutions

DSX Shingo Workshop

This foundational, two-day workshop introduces the Shingo Model™, the Shingo Guiding Principles, and the Three Insights of Organizational Excellence™.

Are You…

  • In need of a critical alignment in your business?
  • Looking to transform you leadership architecting?
  • Wanting to build a system for long lasting organizational quality?

Participants Will:

  • Learn and understand the Shingo Model
  • Discover the Three Insights of Organizational Excellence
  • Explore how the Shingo Guiding Principles inform the ideal behaviors that lead to sustainable results
  • Understand the Behavioral Assessment Process through an interactive case study and on-site learning

Specifically For

  • Senior leaders and Continuous Improvement professionals. The workshops are ideal for any professional seeking to create a sustainable culture of continuous business improvement for their organization.

Discover Excellence

DISCOVER EXCELLENCE is the gateway to the other five workshops in the series. This foundational, two-day workshop introduces the Shingo Model™, the Shingo Guiding Principles, and the Three Insights of Organizational Excellence™.


With active discussions and on-site learning at a host organization, this program is a highly interactive experience. It is designed to make your learning meaningful and immediately applicable as you discover how to release the latent potential in an organization to achieve organizational excellence. It provides the basic understanding needed in all Shingo workshops; therefore, it is a prerequisite to all the other workshops.


The Shingo Guiding Principles are the basis for building a sustainable culture of organizational excellence. In the Guiding Principles diamond, the principles are divided into three dimensions: Cultural Enablers, Continuous Improvement, and Enterprise Alignment. Each dimension and principle are presented in further detail below.


One common mistake made by organizations is focusing too heavily on a specific tool-set as the basis for improvement efforts. Tools do not answer the question “why,” they only focus on “how.” But knowing the “how” without understanding fully the “why” often leaves team members waiting for instructions, powerless to act on their own.


A successful enterprise is usually made up of complex systems that can be divided into layers of subsystems, each containing the necessary tools to enable the successful outcome of the system. A successful outcome is defined in both performance and behavioral terms.


The focus of most leadership is on what many consider to be their key responsibility: results (commonly referred to as key performance indicators or KPIs). Please do not misunderstand. An organization must have performance results to succeed. Value needs to be considered from the perspective of the customer, rather than from enterprise leadership. But lagging indicator KPIs are usually what an organization uses as measurements of behavior and, therefore, culture.


The foundation of an enterprise is culture, and it is at the heart of the entire Shingo Model. All the guiding principles need to be embedded in the culture. Principles inform ideal behaviors, or what becomes the behavioral goals. Cultural transformation requires a shift in behaviors and systems drive behavior. Therefore, systems need to align with the principle through the ideal behaviors they inform, shifting the culture ever closer to ideal behavior. In the end, an organization will most likely need to adjust old systems, create new systems, and eliminate systems that no longer drive desired behavior or are misaligned.

Not just another initiative – it’s a new way of thinking!

Chris Hayes

Shingo Facilitator

For the last 30 years, Chris has spent her career working in diverse industries partnering with various organizations. She’s helped several organizations “improve the way they improve”, building her career around the belief that good leaders plan for the right culture. Chris translates this same belief into success for her clients by helping them build their ideal culture. As CEO of a global consulting organization, Chris partnered with organizations from Fortune 100 to two-man shops. She provided coaching and consulting services and has practical experience from the shop floor to the boardroom. She has served on various boards, including ASQ’s, the world’s largest and most well-known professional quality association. As COO of iMpact Utah, Chris is dedicated to cultivating a culture that produces results—both within iMpact Utah and with every one of our clients. In addition to her extensive experience, Chris holds an MBA and a BSBA in Business and Project Management in addition to numerous certifications in areas of quality, project management, and Lean Six Sigma.
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