DSX Shingo Workshop
This foundational, two-day workshop introduces the Shingo Model™, the Shingo Guiding Principles, and the Three Insights of Organizational Excellence™.
- In need of a critical alignment in your business?
- Looking to transform you leadership architecting?
- Wanting to build a system for long lasting organizational quality?
- Learn and understand the Shingo Model
- Discover the Three Insights of Organizational Excellence
- Explore how the Shingo Guiding Principles inform the ideal behaviors that lead to sustainable results
- Understand the Behavioral Assessment Process through an interactive case study and on-site learning
- Senior leaders and Continuous Improvement professionals. The workshops are ideal for any professional seeking to create a sustainable culture of continuous business improvement for their organization.
DISCOVER EXCELLENCE is the gateway to the other five workshops in the series. This foundational, two-day workshop introduces the Shingo Model™, the Shingo Guiding Principles, and the Three Insights of Organizational Excellence™.
With active discussions and on-site learning at a host organization, this program is a highly interactive experience. It is designed to make your learning meaningful and immediately applicable as you discover how to release the latent potential in an organization to achieve organizational excellence. It provides the basic understanding needed in all Shingo workshops; therefore, it is a prerequisite to all the other workshops.
The Shingo Guiding Principles are the basis for building a sustainable culture of organizational excellence. In the Guiding Principles diamond, the principles are divided into three dimensions: Cultural Enablers, Continuous Improvement, and Enterprise Alignment. Each dimension and principle are presented in further detail below.
One common mistake made by organizations is focusing too heavily on a specific tool-set as the basis for improvement efforts. Tools do not answer the question “why,” they only focus on “how.” But knowing the “how” without understanding fully the “why” often leaves team members waiting for instructions, powerless to act on their own.
A successful enterprise is usually made up of complex systems that can be divided into layers of subsystems, each containing the necessary tools to enable the successful outcome of the system. A successful outcome is defined in both performance and behavioral terms.
The focus of most leadership is on what many consider to be their key responsibility: results (commonly referred to as key performance indicators or KPIs). Please do not misunderstand. An organization must have performance results to succeed. Value needs to be considered from the perspective of the customer, rather than from enterprise leadership. But lagging indicator KPIs are usually what an organization uses as measurements of behavior and, therefore, culture.
The foundation of an enterprise is culture, and it is at the heart of the entire Shingo Model. All the guiding principles need to be embedded in the culture. Principles inform ideal behaviors, or what becomes the behavioral goals. Cultural transformation requires a shift in behaviors and systems drive behavior. Therefore, systems need to align with the principle through the ideal behaviors they inform, shifting the culture ever closer to ideal behavior. In the end, an organization will most likely need to adjust old systems, create new systems, and eliminate systems that no longer drive desired behavior or are misaligned.